Frequently Asked Questions
What to do before your treatment?
Must wear face mask during entire treatment.
Use hand sanitizer
Arrive on time or 5 -10 minutes early to settle in.
Leave jewellery at home.
Turn your phone off or in silent mode.
Have a hot bath or shower before your treatment.
Try to plan your day so you do not have to go back to work or house chores
Please DO NOT
Have a big meal just before
What to do after your session?
Drink lots of water.
Leave the oils on to do their magic so do not shower straight after.
Enjoy some quiet time
It’s important that you arrive on time to enjoy the full duration of your treatment and to get the most out of your experience.
If you arrive late, we cannot extend your treatment session over the intended time, as we often have back to back bookings.
Terms and conditions.
Changing your booking
We know life gets in the way sometimes and are happy for you to modify your booking – we just ask that you please give us 24 hours notice.
If you cancel within this period, or you don’t show up to your appointment, this will incur a cancellation fee. 50% of the treatment cost is required, and we will call you to confirm and collect your credit card details or send an invoice.
Once you’ve received the booking confirmation via email, you have accepted these conditions.
Frequently Asked Questions
The pressure isn’t deep enough, but I don’t want to insult my massage therapist. What should I do?
Communication between client and therapist is essential to provide the best therapeutic massage possible. A professional massage therapist should not be offended by a client who asks them for deeper work or to move a little left or right. If they do get offended, then find another therapist.
I like my massage therapist, but she’s very chatty. How do I let her know I’d rather not talk?
Communicate with them. Let them know you prefer a quiet session. Let the therapist know you are not trying to be rude by not answering or engaging in their conversation, you just want to completely be in the moment of your therapy session. Your therapist will understand, and if they don’t, find another therapist.
Why does my therapist always tell me to drink lots of water after the massage is over?
There is an overused myth in the massage world which expresses massage therapy releases toxins. Massage therapists ask clients to drink plenty of water to help flush out these toxins. However, there is no clinical research to provide evidence that massage therapy releases toxins. That being said, massage therapy does generate heat. This heat can create a sensation of thirst, so, drinking water will help quench this thirst, plus, drinking water is good for the body.
Sometimes I fall asleep on the table. Does that make things difficult for the therapist?
No, not at all. As a matter of fact, it can be construed as an act of trust. When your client is so comfortable and trusting of you, they fall asleep on the table, this is considered a huge compliment—they have completely given themselves to their therapist. A client who talks during their entire massage session is not reaping the rewards of the complete healing process the therapist is attempting to provide.