FREQUENTLY ASKED QUESTIONS
(FAQs)
COVID 19 Safety Plan
Before attending our clinic for treatment, clients will be asked to QR codes on display in the clinic reception areas, simply use your smartphone camera to scan the QR code and check-in, or by handwritten form.
All therapists will ask patients to show a confirmation of completion and double vaccination certificate, this is part of our Covid Safe Plan and the requirement department health sections.
As Daylesford Traditional Chinese Massage is a practitioner-run clinic, we do not have a receptionist on duty. New clients will need to fill out a treatment form at the front desk.
Thank you for your understanding.
DO'S BEFORE TREATMENT
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Must wear face mask during entire treatment.
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Use hand sanitizer
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Arrive on time or 5 -10 minutes early to settle in.
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Leave jewellery at home.
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Turn your phone off or in silent mode.
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Have a hot bath or shower before your treatment.
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Try to plan your day so you do not have to go back to work or house chores
DONT'S BEFORE TREATMENT
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Consume alcohol
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Have a big meal just before
AFTER SESSION
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Drink lots of water.
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Leave the oils on to do their magic so do not shower straight after.
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Gentle stretches.
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Enjoy some quiet time
LATE ARRIVALS
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It is important that clients arrive on time to enjoy the full duration of the booking treatment and to get the most out of the massage experience.
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If customers arrive late, our massage therapists cannot extend the treatment session over the intended time, as we often have back-to-back bookings.
The pressure isn’t deep enough, but I don’t want to insult my massage therapist. What should I do?
Why does my therapist always tell me to drink lots of water after the massage is over?
There is an overused myth in the massage world which expresses massage therapy releases toxins. Massage therapists ask clients to drink plenty of water to help flush out these toxins. However, there is no clinical research to provide evidence that massage therapy releases toxins. That being said, massage therapy does generate heat. This heat can create a sensation of thirst, so, drinking water will help quench this thirst, plus, drinking water is good for the body.
I like my massage therapist, but she is very chatty. How do I let her know I’d rather not talk?
Cancellation
Terms and conditions : Changing your booking
We know life gets in the way sometimes and are happy for you to modify your booking – we just ask that you please give us 24 hours notice.
If you cancel within this period, or you don’t show up to your appointment, this will incur a cancellation fee. 50% of the treatment cost is required, and we will call you to confirm and collect your credit card details or send an invoice.
Once you’ve received the booking confirmation via email, you have accepted these conditions.